Shipping Policy
Thank you for shopping with Healing Stone. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume, and operational conditions.
2. Shipping Times
Estimated delivery times may vary depending on the customer’s location, courier service, and external factors. Delivery estimates are provided as a reference and are not guaranteed.
3. Shipping Costs
Shipping costs may vary depending on the order, destination, courier, and selected shipping method. The final shipping cost will be shown at checkout when available.
4. Order Tracking
When tracking information is available, customers may receive a tracking number by email or through their account.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Healing Stone is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
6. Lost or Delayed Packages
If an order is delayed or appears to be lost, please contact us so we can review the situation and assist you when possible.
7. International Shipping
International shipping availability, costs, customs fees, and delivery times may vary depending on the destination.
8. Contact
If you have questions about shipping, please contact us through the contact information provided on our website.