Return and Refund Policy
At Healing Stone, we want to provide a clear and transparent shopping experience. Please read our Return and Refund Policy carefully before placing an order.
1. Final Sale Policy
All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds for change of mind, wrong product selection, color preference, size preference, or personal preference after an order has been placed.
By completing a purchase, you agree to review all product details, descriptions, images, specifications, and compatibility information before checkout.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To review your case, we may request:
– Your order number
– Clear photos or videos of the product
– Photos of the packaging
– A description of the issue
If the claim is approved, we may offer a replacement, store credit, or refund, depending on the situation and product availability.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
– Opened or used products
– Wearable devices that have been worn or activated
– Products with removed tags, seals, or protective packaging
– Personal-use or hygiene-related items
– Sale, clearance, promotional, or final sale items
– Gift cards
– Digital products or downloadable items
4. Order Cancellations
Orders may only be cancelled before they are processed or shipped. Once an order has been processed, packed, or shipped, it cannot be cancelled.
5. Shipping Issues
Healing Stone is not responsible for delays caused by shipping carriers, incorrect addresses, customs processes, or circumstances outside our control.
If your package is marked as delivered but you have not received it, please contact the shipping carrier first. We may assist you in reviewing the case when possible.
6. Refund Processing
Approved refunds, when applicable, will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
7. Policy Visibility
This policy is available before purchase and applies to all orders placed through our website. By completing your order, you agree to this Return and Refund Policy.
8. Contact
If you have questions about your order or this policy, please contact us through the contact information provided on our website.